Professional Experience

Success Academy Charter Schools

Business Intelligence Analyst, Training

January 2017 – Present

Success Academy Charter Schools

New York, NY

  • Support project management for the phased testing, onboarding, implementation and launch of a learning record store (LRS) that will provide analytics on all learning records across the organization (a significant strategic endeavor)
  • Evaluate weekly usage statistics from the new external site hosting our K-4 Literacy curriculum, via customer experience management software, flagging trends and proposing website enhancements, informed by the data
  • Leverage Google Analytics to track user statistics on the Ed Institute internal digital resource and curriculum library, and establish a rhythm of reporting those statistics, until the more sophisticated solution of an LRS is implemented
  • Collect, analyze, and report on participant learning data ranging from dashboards that capture progress towards mastery as it related to speech intelligence analytics, to feedback surveys collected from in-person training programming
  • Discover and learn about the various roles that exist across the organization, and ultimately work towards building specialist knowledge of particular roles and/or departments
  • Establish and maintain productive relationships with school and network-based teams, particularly the Technology Department, and learning software vendors


Rutgers University logo




Senior Instructional Designer

January 2015 – December 2017

Rutgers University

Office of Instructional & Research Technology (OIRT)

New Brunswick, NJ

  • Assume ownership and delegate work for “Course Development” team.
  • Singularly juggle development of up to 20 face-to-face, blended, and fully online courses at a time with faculty using a responsive and adaptable course design process.
  • Train faculty on use of Learning Management System (Sakai) as well as various software such as Camtasia, Kaltura CaptureSpace, Respondus, Adobe Connect, and VoiceThread.
  • Coordinate with Department Chairs to establish guidelines and plan future courses within their respective units.
  • Established course review process based on the Quality Matters rubric, & completed 10 course reviews.
  • Manage various special projects as needed, including placement exams, grant submission collection, and Adobe Captivate lessons.
  • Share information about our process by presenting at conferences such as NJEDge.
  • Collaborate with units across Rutgers on projects such as the Faculty Development website.

Nuance Communications logo






Software Engineer

January 2011 – December 2014

Nuance Communications

Mahwah, NJ

  • Increasing responsibility and ownership as Technical Lead on 3 projects managing off-shore developers in India.
  • Supervise developers by setting work deadlines, performing code reviews, and communicating impediments via daily scrum phone calls.
  • Manage multiple projects with competing priorities and resources across multiple time zones.
  • Follow projects through SDLC: Requirements, Design, Implementation, QA, and Deployment.
  • Resolve technical and administrative impediments to ensure project success.


UMDNJ logo




E-Learning Support Specialist

2009 – 2010

University of Medicine & Dentistry of New Jersey (now Rutgers Behavioral Health Sciences)

School of Health-Related Professions (now SHP)

Newark, NJ

  • Support faculty, students, & staff in their use of educational technologies.
  • Provide instructional and technological recommendations to improve online learning experience.
  • Develop support material to document how-to’s, best practices, and FAQs.
  • Liaise with IT administrators to resolve issues.
  • Accomplishment: Implemented Course Evaluation system that improved efficiency by 500% by using Microsoft Excel Macros and Pivot Tables
  • Accomplishment: Nominated for 2010 SHRP Employee of the Year


Boston University logo




Teaching Assistant

2004 – 2006

Boston University School of Education

Intergenerational Literacy Program

Boston, Massachusetts

  • Instruct multicultural adult learners in English literacy through community organization.
  • Assist in helping students meet speaking, writing, and reading comprehension goals.
  • Little to no English comprehension required creative thinking and problem-solving.
  • Accomplishment: Generated greater interest from advanced learners by providing more challenging reading material and setting higher expectations for writing.