Professional Experience

Success Academy Charter Schools

Business Intelligence Analyst, Training

January 2018 – August 2020

Success Academy Charter Schools

New York, NY

  • Digitized traditional in-person training program into fully online learning experience for over 700+ teachers each year by implementing a learning management system (LMS) and learning record store (LRS).
  • Managed LRS implementation with vendor Yet Analytics, including design of dashboards to show learner progress through training program.
  • Co-lead the implementation and launch of Canvas LMS, including organization of courses into programs, & instructional design and quality assurance of individual courses.
  • Saved 10 hours/month of manual work by integrating & automating Workday HRIS to Canvas LMS process that automatically created and removed user accounts, enrolled learners into courses, and managed notifications.

Rutgers University logo

Senior Instructional Designer

January 2015 – December 2017

Rutgers University

Office of Instructional & Research Technology (OIRT)

New Brunswick, NJ

  • Managed projects for “Course Development” team, including receiving incoming courses and delegating instructional design projects based on interest and ability.
  • Singularly juggled development of up to 20 face-to-face, blended, and fully online courses at a time with faculty using a responsive and adaptable course design process.
  • Trained faculty on use of Learning Management Systems (Canvas & Sakai) as well as various software such as Camtasia, Kaltura CaptureSpace, Respondus, Adobe Connect, and VoiceThread.
  • Established course review process based on the Quality Matters rubric, completed 10 course reviews, & partnered with faculty member to achieve QM certification for first course ever within Rutgers’ largest school, the School of Arts & Sciences: International Political Economy, Date: 07/11/2017

Nuance Communications logo

Software Engineer

January 2011 – December 2014

Nuance Communications

Mahwah, NJ

  • Technical Lead on 3 projects managing off-shore developers by setting work deadlines, performing code reviews, and communicating impediments via daily scrum phone calls.
  • Managed multiple projects with competing priorities and resources across multiple time zones.
  • Followed projects through SDLC: Requirements, Design, Implementation, QA, and Deployment.
  • Resolved technical and administrative impediments to ensure project success.

UMDNJ logo

E-Learning Support Specialist

2009 – 2010

University of Medicine & Dentistry of New Jersey (now Rutgers Behavioral Health Sciences)

School of Health-Related Professions (now SHP)

Newark, NJ

  • Supported faculty, students, & staff in their transition from one LMS (WebCT) to another (ANGEL), as well as their use of other educational technologies.
  • Provided instructional and technological recommendations to improve online learning experience.
  • Developed support material to document how-to’s, best practices, and FAQs.
  • Accomplishment: Improved efficiency by 500% by implementing a course evaluation system that made evaluations more
    consistent across the school, consolidated data into a single repository, and generated individual reports using a macro.
  • Accomplishment: Nominated for 2010 SHRP Employee of the Year

Boston University logo

Teaching Assistant

2004 – 2006

Boston University School of Education

Intergenerational Literacy Program

Boston, Massachusetts

  • Instructed multicultural adult learners in English literacy through community organization.
  • Assisted in helping students meet speaking, writing, and reading comprehension goals.
  • Little to no English comprehension required creative thinking and problem-solving.
  • Accomplishment: Generated greater interest from advanced learners by providing more challenging reading material and setting higher expectations for writing.